Frequently Asked Questions

Q. Are all games on the NDS multi cartridges in English?

A. This is up to you. We have a lot of the games in different languages, English, Japanese, Korean or German. So please let us know you want the games in your native language. There are some exceptions of action games that have not been released in USA and do not have an English version available. But this will be clear on the site.

Q. Is there a warranty on your products?

A. Yes. We have a 6 month warranty on all our products. All problems that occur within that time frame will be solved by us; the only costs are the returning costs of sending the product to us. After 6 months we keep a maintenance service that can help you with any other problems that occur. The only thing is that after 6 months, we ask the customer to pay for the transport costs to us and back to you.

Q. Do you have this particular game on your site?

A. To find games you would like to purchase, use our search option. Fore example enter: Nintendogs  - click search and you will see a list of available games.

Q. Do I have to pay import TAX on these games?

A. No - you don't have to pay any taxes when the package arrives. This is because we post the cartridge as a gift, and give it a low value. The worldwide laws on gifts of low value are that there are no hidden taxes you have to pay as a receiver.

Q. How long does it takes for my order to be processed?

A. We work on processing orders right away, but due to the mass amount of orders we get it can take up to one week for your order to go from Pending to Processing. The cartridge needs to be created and tested. You will be notified of every step we take, from processing to shipping.

Sometimes it can take a little longer that the week stated, but you can be assured that we do our 100% best to get it out to you asap. Reasons why it can take longer can be shipment delays from the factory, the availability of staff, etc.

Q. What can I do if a game does not function or start up on the cartridge?

A. If game "A" (example: game 11577) on your NDS multicart does not start / stops after showing the title screen / does not save progress or tells that save game has been corrupt; there is a big chance that it can be fixed by telling the DS what the correct SAVE TYPE is that it has to use for the game.

In most cases the multicart detects it automatically, but there are these rare occasions when it can not or gets it wrong.

So now to fix the save file of GAME "A":

1. Open http://www.ndsmulti.com/store/ and do a Search for "GAME A". -> Locate the game page.
2. Check in the description - Save game type ______ - note this (for example: Flash 2 or Eeprom 4).
3. Start Your DS - Enter the Game Selection menu and scroll down to Game "A".
4. On the DS TOP SCREEN you will see game information including Name / Size / Save Type / Last  Save
    - Press and hold [SELECT] + [ cursor right or left ] to select the correct save type

Now play the game and it should work and save correctly... Sorry for any inconvenience!

Q. Will these games work on my Gameboy Advance / GBA SP ?

A. No. These games have been specially made for the Nintendo DS and the DS Lite. The will not fit in the other Gameboy Consols.

Q. Will these games damage my Nintendo DS?

A. No. The games play the same like the single game cartridges. The cartridge itself is made to perfectly fit the slot on the DS and does no damage. It is wise how ever, if you will not play with the DS for a while to take out the cartridge and safely store it in the protection box, that you will get free with every order.

Q. Will these games ruin my warranty/guarantee on my Nintendo DS?

A. NO. There is no way of anyone knowing a NDS multi cartridge has been used on your DS/DS Lite.

Q. Do the cartridges always contain the games on the front box?

A. Not always. The pre written cartridges and the Customized cartridges will come with a front cover with some artwork of famous Nintendo games. If it is a customized cartridge all the games you ordered will be on the cartridge. A pre written cartridge will contain the games that are on the back of the box.

Q. How can it be possible to fit so many games on each cartridge?

A. The reason it is possible is because the cartridges we sell are of a massive size. These cartridges contain 1GB (megabits) of memory in comparison 128M on normal NDS carts. In the future we will also bring 2GB cartridges.

Q. Are the games the same quality as on the single cartridges ?

A. Yes the games are of exactly the same quality and all the game functions like Link Play / Game Save act. work the same as if you had only one game on the cartridge.

Q. Do the games save my progress?

A. Yes all the games save as they intent to.

Q. Is there a discount if I buy many games?

A. Yes there is a discount for the purchase of 3 games or more. Please go to the contact page and E-mail us with the games you would like and we will give you a discounted price and send you another link through our payment processing company.

Q. How can I pay and is it secure?

A. We do not receive or ever request any customer’s credit card details. Credit Card processing is done via a secure gateway 2checkout.com and via PayPal. We get an E-mail with the details of the games bought and a postal address.

Q. Can I pay through check or postal orders?

A. Sorry due to the sensitivity of the products we cannot accept payments through mail.

Q. Why are the games so cheap when one NDS game in the shops is $30-$50?

A. We believe in giving value for money and making the games affordable for all kids and gamers.

Q. Are the games on your site full games or just Demos?

A. All games are full games just like the original

Q. What does the termonology means that used on your site?

A. The software we use has three different terms that discribes your order, there is Pending, Processing and Delivered.

Pending means that your order is in the waiting list to be created.

Processing means that we are creating and testing your cartridge.

Delivered means that we have delivered the parcel to the post office or to the Express Post company.

Q. Are there any shipping costs?

A. No, all our products are sent by registered airmail as small packets. These costs are included in the price, or how others would say it, shipping is free. Only if you opt for express delivery will the costs of shipping be added to the price of the cartridge.

Q. Will you post to my country?

A. We will post to any country Worldwide from America to Brazil and from Australia to Brunei.

Q. Do the games ever fail to play?

A. Due to different Nintendo DS's around the world, the different software and firmware, and the different games that have been modified to be played on multi cartridges sometimes games fail to play correctly. This is a rare situation. If it happens you can return the cartridge to us and we put another version of the game on there, or we work out a discount on a future buy. We will always work on it to make you a happy customer.

If you have any other questions, please send them to info@ndsmulti.com